JP Name Support

Effective date: July 5, 2026

Contact

For JP Name support, privacy requests, purchase restoration questions, or feedback, email support@jpname.app.

Before contacting support

Please include your app version, a short description of the issue, and any visible request ID from the app's Help and diagnostics screen. Do not send passwords, payment card details, government identifiers, or other highly sensitive information.

Purchases

Purchases are processed by Apple through the App Store. If a purchase succeeds but your Pro credit does not appear, open the app and use Restore purchases from the My screen before contacting support.